At Bären Hausschuhe (owned by Innovation Keeper SA), we place great importance on protecting your privacy and ensuring that your personal data is handled securely and responsibly. This privacy policy describes how we collect, use and protect your personal data when you use our website.

1. what information we collect

We collect personal data when you interact with our website, e.g. when you create an account, make a purchase or use our services. The information we collect includes:

  • Account information: When you create an account, we collect your name, e-mail address and shipping address.
  • Payment information: To process payments, we collect information such as your billing address and payment details. Payments are processed securely via Revolut Business; we do not store any credit card information.
  • Website analytics: We use Google Analytics, Meta Ads, Hotjar and Microsoft Clarity to collect data about your interactions with our website, including your IP address, device type, browsing behavior and preferences.
  • Marketing data: Data collected through cookies and similar technologies to provide you with personalized advertising, offers and marketing content.

2. how we use your information

We use your personal data for the following purposes:

  • Account management: To create and manage your account, process orders and provide customer support.
  • Payment processing: For the secure processing of payments via Revolut Business and to ensure order processing.
  • Marketing and advertising: To provide you with relevant marketing content, offers and advertisements based on your preferences and browsing behavior. For this purpose, we use data from Google Analytics, Meta Ads, Hotjar and Microsoft Clarity.
  • Improving the user experience: To analyze the use of the website and improve the user experience by understanding how you interact with our website.
  • Legal compliance: To comply with legal obligations, resolve disputes and enforce our terms and conditions.

3. disclosure of your information

We only share your data with trusted third parties, such as payment processors, marketing platforms and analytics tools, to fulfill the above purposes. We do not sell or share your personal data with third parties for their own marketing purposes without your consent.

4. data security

We take data security very seriously and use suitable technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. Please note, however, that no method of data transmission over the Internet or electronic storage is 100% secure.

5. your rights

You have the right:

  • Information: To request a copy of the personal data we hold about you.
  • Rectification: To request the correction of incorrect or incomplete data.
  • Deletion: To request the deletion of your personal data under certain conditions.
  • Unsubscribe: You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

6. cookies

Our website uses cookies and similar technologies to improve your user experience, provide personalized content and collect data for analysis and marketing purposes. You can manage your cookie settings in your browser settings.

7. changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. All changes will be published on this page with an updated effective date.

8. contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact us via our contact form.